Trucks don’t wait for help desks. Transport and logistics operators across Western Sydney — from Eastern Creek’s distribution estates to owner-fleets in St Marys — run before dawn and after dark, and their IT has to match. That’s the service Complete Uptime Solutions built.
Every idle truck is the IT bill you didn’t see
A WMS terminal down at 4am, scanners dropping off Wi-Fi, a dead comms cabinet after a storm — in logistics these aren’t IT tickets, they’re missed windows and demurrage. The fix isn’t faster ticket handling; it’s systems that don’t fail at 4am.
What we deliver
- 24/7 monitoring that catches failures before your first departure
- Warehouse Wi-Fi and scanning infrastructure that actually covers the racks — surveyed, fixed-price
- UPS maintenance and tested backups, recovery targets from 4 hours
- Connectivity with 4G/5G failover so one carrier outage doesn’t park the fleet
- Senior-engineer support with a 12-minute median response and after-hours emergency line
Based where the freight moves
We’re minutes from the M4/M7 logistics corridor, so on-site help arrives the same day. Our clients’ operations run early and late, and our published 99.991% managed uptime reflects systems designed for that rhythm — not office hours.
Frequently asked questions
Do you support 24/7 depots?
Monitoring runs around the clock; after-hours emergencies go to a dedicated line for managed-plan clients.
Our scanners keep dropping out. Fixable?
Almost always — proper site survey, industrial access points and clean channel planning. Fixed-price project.
Can you work in with our TMS/WMS vendor?
Yes — we own the infrastructure layer and coordinate with your software vendors directly.
What does it cost?
Support from $89 per seat per month, published; infrastructure projects at fixed quotes.
Talk to an engineer, not a salesperson
Call (02) 8214 4612 (Mon–Fri 9am–6pm) or send us one short form. If your dock or depot is on the western corridors, we’re the local option.