Unlimited tickets, business or extended hours depending on plan. Sydney-based engineers, on-site dispatched within four hours metro.
CPU, memory, disk, services and event-log monitoring. Alerts triaged inside our NOC before they reach you. Monthly report attached.
Scheduled patching, firmware updates, AV definitions and security baselines. Done on a documented maintenance window, never as a surprise.
Intune / Jamf administration. Full-disk encryption, conditional access, remote wipe and lost-device tracking for laptops, phones and tablets.
Calls and emails route to our Sydney help desk between 9am and 6pm AEST. After hours, monitored mailboxes and a 24/7 hotline reach the engineer on rotation. Every ticket gets a target response based on your plan — and if we miss it, the SLA credit posts to next month's invoice automatically. No claim form, no negotiation.
For small teams who mostly just need someone to call.
For practices and firms where an hour offline costs real money.
For regulated environments and critical infrastructure.
Onboarding, documentation and runbook construction is included with every managed plan over 10 seats. We'll talk to the outgoing provider so you don't have to.
Six questions. We send the snapshot the same business day.