Law firms run on deadlines and confidentiality. Miss a filing because a server failed, or expose a client file because access controls were sloppy, and the damage outlasts any invoice. Complete Uptime Solutions supports firms across Greater Sydney — from sole practitioners to mid-sized practices — with IT that treats both risks as unacceptable.
Confidentiality is not a feature, it’s the baseline
Client files on ageing servers, email hosted who-knows-where, one shared password for the practice management system — common findings when we audit a firm’s IT. Professional obligations don’t bend because a previous provider cut corners.
What we deliver
- Australian-hosted email and document storage — client data stays onshore
- Per-user access controls, MFA and audit-friendly documentation
- Test-restored backups with recovery targets from 4 hours — court dates don’t move for data loss
- Managed environments for practice management software
- Senior-engineer support — 12-minute median response, unlimited tickets
Deadline-proof by design
Preventative maintenance happens outside business hours. Monitoring runs 24/7 so failing hardware is replaced before it fails. And everything is documented, so nothing about your systems lives in one person’s head — ours or yours. Plans from $89 per seat, published, with 30-day terms.
Frequently asked questions
Can you keep our client data in Australia?
Yes — email, files and servers run on Sydney-region Australian infrastructure with data sovereignty guaranteed.
We have a filing deadline culture. How fast is support?
12-minute median response, senior engineers answering directly, and after-hours cover for genuine emergencies.
Can you help us pass client security questionnaires?
Yes — documented environments, access controls and backup evidence answer most questionnaires firms receive.
What does switching involve?
A free 14-day migration: we document everything, take over quietly, and your team notices nothing except things working.
Talk to an engineer, not a salesperson
Call (02) 8214 4612 (Mon–Fri 9am–6pm) or send us one short form. If your firm’s IT wouldn’t survive a client audit, let’s fix that before a client asks.