A medical practice can survive a slow morning. It cannot survive losing patient records, missing appointment data, or explaining a privacy breach to the OAIC. Complete Uptime Solutions supports GP clinics, specialists, dental and allied health practices across Greater Sydney with IT built around one principle: patient care never waits for a computer.
The stakes are different in healthcare
Clinical software going down mid-clinic, backups that were never actually tested, staff sharing logins because access was never set up properly — these are the patterns we see when we take over a practice’s IT. Under the Privacy Act and APPs, they’re not just inefficiencies; they’re liabilities.
What we deliver
- Managed environments for clinical and practice software — we coordinate directly with your software vendors
- Privacy-compliant, Australian-hosted email and data — nothing offshore
- Backups that are test-restored on schedule, with recovery targets from 4 hours
- Proper per-user access controls, MFA and offboarding when staff leave
- Unlimited-ticket support with a 12-minute median response — reception can call anytime
Built for how practices actually run
We schedule maintenance outside clinic hours, keep a documented environment so any of our senior engineers can help instantly, and publish our numbers — 99.991% managed uptime — because practices deserve evidence, not promises. Plans from $89 per seat per month.
Frequently asked questions
Do you work with our clinical software vendor?
Yes — we manage the servers, network and endpoints your software runs on, and deal with vendors like your PMS provider directly when issues cross boundaries.
Are you familiar with Australian privacy requirements for health data?
Yes — Australian-hosted data, encrypted backups, access controls and documented systems are standard in every practice we support.
Can you support multiple practice locations?
Yes — multi-site practices run on one plan with consistent, centrally monitored systems.
What happens if our server dies mid-clinic?
Monitoring usually flags failing hardware before it dies. If disaster strikes anyway, recovery targets start at 4 hours and backups are already proven to restore.
Talk to an engineer, not a salesperson
Call (02) 8214 4612 (Mon–Fri 9am–6pm) or send us one short form. If your practice runs on systems you’re not sure about, a free 2-minute IT health check is the place to start.